Job Title: Senior Automation Engineer
Location: Dallas, TX
Position Summary:
We are seeking a Senior Automation Engineer with expertise in innovative robotics systems to join our dynamic team in the connected device technology sector. This role involves resolving complex system-level issues in both hardware and software, developing advanced automation solutions, and ensuring the reliability and efficiency of our automated systems. The ideal candidate will have strong technical skills, excellent problem-solving abilities, effective communication skills, a background in computer science, engineering, or a related field, and proven relevant experience.
What you’ll do:
- You will be a team contributor responsible for supporting the Apkudo equipment installations worldwide as needed, handling the equipment Bring-up, Calibration, Customer Alignment, and acceptance to SOW requirements.
- Subject matter expert “SME” for all Apkudo Equipment / Systems being deployed and supported in the field and must be able to install, troubleshoot & validate the equipment performance.
- Cosmetic inspection performance validation and new model tuning during new implementation projects.
- Functional Failure Validation for all test equipment & test software during new implementations
- As an SME, you will be required to constantly evaluate the performance of the equipment in the field and determine the top issues that engineering needs to work on to improve overall performance.
- Maintain and troubleshoot the control systems to ensure they operate effectively. This may involve performing maintenance, diagnosing and fixing problems with the control system, as well as updating software and hardware as needed.
- Work with innovative Robotics systems, troubleshooting system-level issues, both Hardware and Software. Monitor control systems using software and programming languages like Python or ladder logic
- Create and maintain technical documentation, including system design, installation, and troubleshooting guides.
- Create and maintain documentation related to the control system's design, programming, testing, and maintenance. This includes writing user manuals, system specifications, and test reports.
- Support S1 efforts for problem resolution and also evaluate the root cause for the S1 incident to drive preventative measures or lower-level support training & documentation
- Troubleshoot and resolve issues with Linux system configuration issues and device drivers. Support Windows and Linux servers on-premise.
- Update and troubleshoot human-machine interfaces (HMIs) to provide systems support specialists with a clear understanding of system performance.
- Provide technical support to end-users, including training and instruction on system use.
- Stay current with industry developments and advancements in control system technology, including hardware and software upgrades.
- Apply system-level configuration changes in support of the introduction of new production.
- Expected to work both onsite and on-call.
- Deploy and/or maintain infrastructure using tools such as Ansible, Dell OpenManage, and Git.
- Respond and resolve issues quickly to minimize downtime, ensuring operations run smoothly.
- Provide detailed descriptions of the state of the system and provide insight as to the cause of the issue and preventive measures.
- Capture supporting data, including system logs, images, and any reproduction steps necessary to investigate issues as needed by other Apkudo teams
- Plan and perform system maintenance activities including parts planning and replacement.
- Experience partnering with vendors and customers to solve problems and build solutions.
- Ability to work with remote people effectively in an onsite capacity by troubleshooting issues without a clear description of the problem.
- Comfortable working as part of a distributed team and communicating with both technical and non-technical users.
- Willingness to work on-call and a rotating schedule, including responding to after-hour emergencies.
- Software Integration and testing for PLC/ Application updates
- Other duties as required.
What you’ll need:
Our Core Values:
- Hooked on customers. Our passion for innovation propels our customers forward. We thrive on solving our customers’ problems, big and small.
- We communicate confidently and with generosity. We not only spread ideas, but we also spread understanding to help every team succeed.
- Champion the use of data. We use data to build solutions to problems, promote collaboration, and inform decisions for us and our customers.
- Proudly accountable. We follow through because the alternative is not an option. Every word, every action, and every result reflect the improvements we seek to make.
- Be you. We bring our whole selves to our work, our teams, and our customers. The collective ‘we’ will shine bright for all to see.
- I have your back. Trust and respect each other to do the right thing when someone needs an extra hand. We go farther together than we do alone.
- It matters how we show up. Sometimes bold, sometimes brave, always curious. We expect more of ourselves to be our best for the team.
What you can expect from us:
- Generous holidays plus your birthday off.
- Paid parental leave benefits.
- Casual dress.
- A company-paid Google Pixel phone or a monthly tech stipend that you can use for your tech needs.
- A monthly wellness stipend that you can use for things like a meditation app, standing desk, gym equipment, etc.
- 401(k) matching up to 4% or a 5% pension plan for employees of the UK.
- Up to $5,250/year for certification, continuing education, and tuition reimbursement.
- Competitive package with benefits.
About Apkudo:
Our Vision
Devices connect the world. We help ensure there will still be a world to connect.
This is ambitious, on purpose. We must lean into our shared passion for change and do whatever it takes to do our part to regenerate resources and build sustainable processes and behaviors to leave the world a better place.
Those who do good, do well.
The Fine Print:
We are an agile organization, and so the duties and description of this role (like every other at Apkudo) may change at any time as we adapt.
This position is exempt under the Fair Labor Standards Act (FLSA).
Note: Apkudo is an Equal Opportunity employer. We are committed to diversity and inclusivity and to creating a culture where everyone feels respected and connected, no matter the location of their work. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.